IKIBU gives you the option to close your account for a specified period. Head over to "My Account" and select the "Limits" page for further information. You can also contact our Support if you have any questions.
You may have a problem with your internet connection. Check that your internet is running smoothly and no other devices are using significant amount of bandwidth. Some of the games may also require more resources from your computer than others so check that your computer is not running any other applications.
To be able to play in our Casino, you need to have Java installed. You can download Java here: www.java.com/en. Please also make sure you have the latest version of Flash installed. You can download Flash here: www.get.adobe.com. If the game is still not loading, please contact our Support.
If your game has frozen then try refreshing the page. Every spin you make is logged and stored on a server so once the page has reloaded you can pick up right where you left off. In the event that your game freezes in the middle of the round then the game will be completed on the server and any winnings will be paid out accordingly.
In addition to SSL encryption, we secure all deposits and withdrawals wit the Payment Card Industry Data Security Standard (PCI DSS) security protocols. As well as the PCI DSS, we keep all deposited funds in a segregated bank account.
Security is our highest priority here at Ikibu.com. We utilize highly sophisticated SSL (Secure Socket Layer) data encryption algorithms, these are the same tool that are used in global financial institutions.
A wagering requirement is the total bet amount you have to achieve before being able to withdraw your bonus winnings.
- Slots 100%
- Classic slots 75%
- Bloodsuckers, 1429 Uncharted Seas, Jackpot Jester 6000, Jackpot Jester Wild Nudge 75%
- All table games & Live Casino 10%
- Video Poker 0%
Upon your first deposit you will receive 2500 seeds and a deposit bonus of 100% (up to £100) of your deposit amount with a minimum deposit of £20.
Example: Deposit £100 first time receive a bonus of £100 on top of your initial deposit amount.
On your second deposit you will receive 2500 seeds and a deposit bonus of 50% (up to £100) of you your deposit amount with a minimum deposit of £20
We try to process all withdrawals within 24 hours. However, in some cases we may have to contact you in order to finalize the withdrawal.
Once processed, your withdrawal should reach you instantly depending on your payment method. For instance, Visa & Bank Transfers can take up to 3 banking days.
If your withdrawal has not reached you after 3 days of conformation of withdrawal from us please contact us and we will try to rectify this problem as soon as possible.
In very rare cases, depending on your payment method your balance may take a few minutes to show the change. If this happens, try refreshing your browser. If your balance still hasn’t been updated contact our customer support team who will be happy to assist.
Before contacting customer support try the following troubleshooting tips:
Please check you have the required funds within your chosen deposit method (Bank transfer, credit card, Neteller, etc.)
Make sure you have filled out all fields correctly.
If you have attempted to deposit using MasterCard or Visa please make sure you have entered the correct details during the verification process.
If you are still experiencing issues with depositing do not hesitate to contact customer support.
In order to become a fully fledged member of the Ikibu tribe you must go through the initiation process known to some as verification… Fortunately it’s no way near as daunting as it sounds. If you would like to verify your account, you can do so at any time by uploading the below documents through the upload functionality within the ‘My Account’ page. If you are contacted by us with instructions on how to verify your account you may be asked to provide some of the following documents:
Photo ID. A photograph of your Passport, Driving License, or ID card. Photo ID must be valid and show the expiration date.
Address Verification. A photograph of a bank or credit card statement, utility bill containing your full name, address, date of issue and the identity of the sender. Please note that the document must not be older than 3 months and that the entire document is visible.
Bank Statement. If you have deposited with us via bank transfer or have made a withdrawal to your bank account you will have to provide a photograph of your bank statement or alternatively, a screenshot of your online bank showing the deposits to IKIBU. The account number and your full name must be fully visible.
Credit Card. If you have previously used a credit card with IKIBU then you will be required to send us a photograph of the front and back of said credit card.
Please check your username and password are correct. Your username will be the email address you registered with. To check if your password is the reason you cannot log in, please request a password reset from the login page. If you are still experiencing difficulties logging into your account please contact customer support.
Resetting your username or password could not be easier, simply click “forgot username or password” link on the log in page. You’ll then receive instructions on how to reset your username/password from there. Alternatively, you can contact our customer support team who will do their best to assist you.
For legal and commercial reasons Ikibu do not open accounts for customers living in or operating from the following countries: Afghanistan, Belgium, Cyprus, Denmark, Estonia, Ethiopia, France, Hong Kong, Iran, Iraq, Ireland, Italy, Jordan, Kuwait, Nigeria, Pakistan, Singapore, Spain, Syria, Turkey, United States of America, Yemen.
Starting your journey across Ikibu could not be more simple, all it requires is an email address and a phone number. Just click the Sign Up button and follow the instructions from there. It couldn’t be easier.